COVID-19: FAQs

Dear our guests & friends,

Due to the situation with COVID-19, we temporarily closed our doors at Craig Manor on the 22nd March to prioritise the health of our guests and team in-line with the advice from the government and WHO.

Currently, we are closed up until 15th July and won’t be taking any new bookings until after this date.

If you any questions, please don’t hesitate to contact us. Our team are available 9am – 5pm daily.

PHONE | 015394 88877
EMAILinfo@craigmanor.co.uk

I have booked a stay with you during the hotel closure dates, will I receive a refund?

If your booking falls between the closure dates, you have two options:

Re-book for a future date: We would very much like you to rearrange your break so that we can welcome you back to Craig Manor once we are able to. We will be more than happy to move your current booking, to any available date until 31st March 2022. If you move your booking to a date with a lower rate than you have already paid, the difference can be used as room credit for you to spend in the hotel. If your booking is moved to a date in this time period where our rates are higher than you have paid, you will need to pay any outstanding difference.

Choose a full refund: Whilst we would like to welcome you back to Craig Manor, we understand that moving your holiday dates may not be possible for everyone. In this instance, we can offer you a full refund.

I have booked a stay after the hotel closure dates, will our stay be honoured?

Currently, we are planning to reopen on Wednesday 15th July 2020 but with certain changes in place to ensure the safety of our guests and team. All bookings after 15th July will remain active and the booking terms & conditions will apply. If you wish to amend a reservation, please contact us directly.

I want to book a stay beyond the hotel closure dates, are you still accepting bookings?

Yes, we are still accepting bookings as usual for any period after and including Wednesday 15th July.

I have a gift voucher that is due to expire, what are my options?

All gift vouchers with expiration dates after 1st March 2020 will be extended until 20th December 2021.

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