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Welcome to Craig Manor Hotel! Whether you’re planning a booking or simply browsing our website, we want to ensure that your experience with us is informative, secure, and enjoyable. Please take a moment to review the comprehensive terms and conditions that govern both bookings and website usage:

Your Stay At Craig Manor Hotel

Booking Confirmation

All bookings are subject to confirmation. Upon confirmation, you will receive a booking reference that serves as a unique identifier for your reservation.

Payment Policy

Payment for bookings is required at the time of booking, as outlined in the specific terms for each booking type. We accept payments through Mastercard, Visa, and Maestro. Please note that we do not accept American Express or cash payments within our business premises.

Cancellation and Refunds

Cancellation policies are tailored to each booking type and are clearly communicated during the booking process. Refunds, where applicable, will be processed according to the terms specified in the cancellation policy.

Changes to Bookings

Changes to bookings are subject to availability and may incur additional charges. To request modifications or obtain further guidance, please contact us directly for personalised assistance.

Accuracy of Information

While we strive to provide accurate and up-to-date information on our website, we cannot guarantee the absolute accuracy, completeness, or suitability of all content. Kindly inform us of any discrepancies or areas of concern you may identify.

Liability Disclaimer

We want to ensure a safe and pleasant experience for all users. Please note that we are not liable for any loss, damage, injury, or inconvenience resulting from your use of our website or services.

Privacy Policy

We respect your privacy and are committed to safeguarding your personal information. For details on data collection, usage, and protection practices, please refer to our Privacy Policy, which is regularly updated to reflect our commitment to data protection.

Governing Law

These Terms and Conditions are governed by English law. Any disputes arising from these terms will be resolved within the courts of England. We strive to uphold fairness and transparency in all our interactions.

Changes to Terms

We reserve the right to update and modify these Terms and Conditions without prior notice. Continued use of our website constitutes acceptance of any revised terms.

Contact Us

For questions or clarifications regarding these Terms and Conditions, please reach out to us via email at Your feedback and inquiries are valuable to us.

Travel Insurance Recommendation

We strongly recommend obtaining suitable travel insurance to cover any unforeseen circumstances that may lead to the cancellation of your booking. Travel insurance can offer peace of mind and financial protection in case of unexpected travel disruptions.


By using our website or proceeding with a booking, you acknowledge that you have reviewed, understood, and agreed to comply with the comprehensive Terms and Conditions governing both bookings and website usage at Craig Manor Hotel. Your understanding and acceptance of these terms are important for a smooth and satisfying experience with us.